Terms of Use

Welcome to VOSAN! These Terms of Use ("Terms") govern your access to and use of the vosan.co website, services, and features provided through the platform (collectively, the "Platform") operated by VOSAN CO. By accessing or using the Platform, you agree to be bound by these Terms, as well as our <a href="/privacy" class="text-[#3c63e2] hover:underline">Privacy Policy</a> and <a href="/cookies" class="text-[#3c63e2] hover:underline">Cookie Policy</a>. If you do not agree to all of these Terms, do not use the Platform.

1. Overview

vosan.co operates as a digital marketplace for sim drifting content and motorsport-related media. The Platform allows users to browse, upload, and purchase virtual drifting content, media assets, and custom services. It also facilitates interactions between content creators ("Sellers" or "Service Providers") and customers ("Buyers" or "Clients"). VOSAN acts as a marketplace facilitator and escrow service for these transactions.

2. User Eligibility

You must be at least 13 years old to use the Platform. If you are under 18, you may only use the Platform with the involvement and consent of a parent or legal guardian.

3. Account Registration

To access certain features, you must create an account and provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and any activity under your account.

4. Intellectual Property

All platform-specific content, including branding, software, UI design, and site-generated images, are the property of VOSAN CO or its licensors. Unauthorized reproduction is prohibited.

User Generated Content (UGC):

User Generated Content, including but not limited to Images, Videos, and Downloadable 3D Models, remain the property of their respective creators. However, by uploading content to the Platform, the user grants VOSAN CO a non-exclusive, worldwide, royalty-free right to host, display, and distribute the content as part of the Service.

5. Seller & Buyer Responsibilities

• Sellers & Service Providers: Must only upload original or authorized content, provide accurate service descriptions, and ensure deliverables meet agreed-upon quality standards.
• Buyers & Clients: Must comply with licenses and project briefs, and may not redistribute or resell custom work without authorization.
• Service Usage: You acknowledge that all liability for the quality, legality, and delivery of services rests with the Service Provider and the Client. VOSAN has no direct connection to the services provided.

6. Refund Policy

All sales are final.

Due to the digital and custom nature of the products and services offered on our marketplace, we do not offer refunds or exchanges for any purchases. Once a digital download has been accessed or a custom service order has been initiated in escrow, the transaction is considered final.

By purchasing from our platform, you acknowledge and agree that you lose your right to withdraw from the purchase once the download or service delivery process has begun. We are unable to offer refunds under any circumstances unless required by applicable law.

Please ensure that you review all product and service descriptions carefully. If you experience issues or feel a delivered service does not meet expectations, you may contact our support team to request a review for a potential partial refund, though such refunds are not guaranteed.

6.1 Quality Assurance and Product Accuracy

Although we do not offer refunds, VOSAN CO maintains strict quality standards for all content listed on our marketplace. If you purchase a mod and believe the product does not match what was advertised in the product description, you may raise a complaint with our support team. We will conduct due diligence to verify that the delivered files align with the product listing and description. Sellers found to be misrepresenting their products or providing incorrect items will face disciplinary action, including but not limited to account suspension, removal of listings, and forfeiture of earnings. We are committed to maintaining the integrity of our marketplace and protecting buyers from misleading or fraudulent listings.

7. Content Guidelines

• Do not upload or distribute content that is illegal, abusive, harmful, or infringes on others’ rights.
• Content must not contain viruses or malicious code.
• Users must follow all applicable laws.

8. Prohibited Conduct

In using the Platform, you agree not to:

• Use any automated system (including bots, spiders, or scrapers) to access, monitor, or copy Platform content without express permission.
• Attempt to reverse engineer, decompile, or bypass any security features of the Platform.
• Engage in any activity that disrupts or interferes with the performance or security of the Platform.
• Impersonate any person or entity, including VOSAN CO staff or other users.
• Circumvent any fees or tiered access restrictions implemented on the Platform.

9. Payments

We use Stripe Connect Express, PayPal & Bank transfers for secure payouts. VOSAN acts as an escrow service; Service Providers are only paid out once the product or service is delivered and the order is marked as completed.

9.1 Seller Payout Schedule

• Payout Cycle: Weekly, from Friday 1:00 AM UTC to Friday 1:00 AM UTC
• Processing Time: Payouts are processed and paid out before the end of day Friday (UTC)
• Minimum Payout Threshold: £10.00 (or equivalent in EUR/USD)
• Earnings below the minimum threshold will roll over to the next payout period

9.2 Fee Structure

Platform Fees (Sales Transactions):

• Platform Fee: 7% of sale price
• Transaction Fee (Stripe): 20p per transaction
• Transaction Fee (PayPal): 30p per transaction
• All platform and transaction fees are deducted before disbursement to sellers

Payout Processing Fee: 2% deducted from payout amount to cover payment processor costs

9.3 Seller Payout Processing and Delays

Technical Delays: VOSAN CO is not liable for any delays in payout processing caused by technical issues, system maintenance, third-party payment processor downtime, or any other circumstances beyond our reasonable control. While we make commercially reasonable efforts to process payouts in a timely manner, we do not guarantee specific payout timeframes.

No Compensation for Delays: Sellers acknowledge and agree that VOSAN CO shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from delayed payouts, including but not limited to loss of income, business interruption, or any other financial losses. By using the Platform as a Seller, you waive any right to claim compensation for payout delays caused by technical or operational issues.

Earnings Protection: In the event of a payout delay or processing failure, your earnings remain safe and will automatically roll over to the next payout period. No funds will be lost due to technical issues, and all pending earnings will be included in the subsequent payout cycle.

9.4 Chargebacks and Refunds

Handling Deductions: While VOSAN CO does everything possible to prevent chargebacks and fraudulent disputes, these events occasionally occur. If a chargeback is experienced or we are required to refund a buyer for their product, Sellers will see a negative deduction transaction in their Sales Portal to reflect this negative charge.

Seller Responsibility: Sellers acknowledge that digital sales are subject to financial industry standards regarding disputes. In the event of a successful dispute or a necessary refund (e.g., due to product inaccuracy or failure), the previously disbursed funds or pending earnings will be adjusted accordingly.

9.5 Creator Tips

Creator Tips allow you to voluntarily support your favorite creators by providing financial assistance to help them continue their work. Tipping is entirely optional; no goods, services, or exclusive benefits are provided in exchange for tips. By sending a Creator Tip, you acknowledge that the payment is a non-refundable, voluntary support payment and does not constitute a charitable donation. VOSAN acts as a facilitator for these transactions.

9.6 Commission Services and Contracted Work

VOSAN provides a platform to connect independent service providers ("Providers") and clients ("Customers") for the purpose of custom contracted commission work, including but not limited to Car Models, Track Models, and Livery Designs.

The Provider's description of work and quoted price within the Platform constitutes an offer. By accepting and paying for an original order or a revision quote, the Client agrees to the scope of work as quoted by the Provider and all VOSAN terms. This acceptance creates a binding agreement between the Provider and the Client and locks both parties into the agreement based on that scope.

9.7 Limitation of Liability for Commission Work

VOSAN acts solely as a system to connect parties and facilitate the fulfillment of orders. VOSAN is expressly excluded from any liability or responsibility for the quality, accuracy, or legality of the commissioned work beyond providing these connection and fulfillment systems.

9.8 Fund Handling and Escrow

VOSAN holds 100% of the funds from the commencement of the work. These funds are held safely until the delivery of the originally quoted product or service, at which point they are released to the Provider according to our payout schedule. For split-payment (50/50) service orders, the initial 50% deposit is released to the Provider upon commencement, with the remaining 50% held in escrow until delivery is confirmed and the Client downloads the finished product. The escrow system applies to all commission service orders on the Platform.

9.9 Inactivity and Unresponsiveness Policy

In the event that one party to a service order becomes unresponsive, the other party may file an Inactivity Notice through the Platform.

Either the Client or the Provider may file an Inactivity Notice on any active service order (with a status of Paid, In Progress, or Delivered).

Once filed, the unresponsive party has 72 hours to respond through the Platform. A notification email will be sent to them immediately upon filing.

If no response is received within the 72-hour window, funds will be automatically released as follows:

• If the Provider filed the notice (Client was inactive): All escrowed funds are released to the Provider.
• If the Client filed the notice (Provider was inactive): All escrowed funds are refunded to the Client.
• For split-payment (50/50) orders where the initial 50% deposit has already been released to the Provider: Only the remaining 50% held in escrow can be returned or released. The initial 50% deposit already disbursed to the Provider cannot be clawed back under any circumstances.

VOSAN is not liable for the outcome of any inactivity resolution. By using the Platform, both parties acknowledge and accept this policy as a binding term of their service agreement.

9.10 Services Feature — General Terms

The VOSAN Services Marketplace connects independent Providers with Clients for custom commissioned work, including but not limited to Car Models, Track Models, and Livery Designs for sim-racing purposes.

Client Responsibilities: Clients are responsible for providing accurate and complete project briefs and responding to Provider communications in a timely manner. Failure to engage may result in an inactivity resolution as described in section 9.9.

Provider Responsibilities: Providers are responsible for delivering work that matches the agreed-upon scope within the agreed delivery timeline. Providers must communicate proactively if delays arise.

Delivery Timelines: Delivery due dates are established at the time of order and represent the Provider's commitment to the Client. VOSAN does not guarantee specific delivery dates but enforces the agreed terms between the parties.

VOSAN's Role: VOSAN acts solely as a marketplace facilitator and escrow service. VOSAN is not a party to the service agreement, does not review or approve deliverables, and is not liable for the quality, accuracy, fitness for purpose, or legality of any commissioned work. Any disputes regarding quality are between the Client and the Provider.

10. Taxes and Marketplace Facilitator Role

• In jurisdictions where marketplace facilitator laws apply, VOSAN CO will collect and remit taxes using Stripe Tax.
• Sellers are responsible for accurately reporting and paying any taxes on their earnings to their respective local tax authorities.
• Sellers must not collect tax independently on the Platform.
• Tax will be added at checkout based on buyer location where applicable.
• We may revise our facilitator role based on changes in tax law.

Disclaimer: The information provided regarding taxes is for general guidance only and does not constitute financial or tax advice. VOSAN CO strongly recommends that all Sellers consult with a qualified tax professional or accountant to understand their tax obligations and properly manage their income taxes in accordance with their local jurisdiction's laws.

11. Copyright Claims (DMCA)

VOSAN CO respects the intellectual property rights of others. If you believe that any content hosted on the Platform infringes upon your copyright, you can initiate a review process by:

• Reporting: Use the "Report" button found on the mod post containing the alleged infringing content.
• Review: This will alert our moderation team, who will review the claim in accordance with our copyright policies and applicable laws.

12. Indemnification

You agree to indemnify, defend, and hold harmless VOSAN CO, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with (i) your access to or use of the Platform; (ii) your violation of these Terms; or (iii) any Content you upload or distribute through the Platform.

13. Limitation of Liability & Disclaimers

• THE PLATFORM IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. VOSAN CO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO UPTIME, BUG-FREE OPERATION, OR FITNESS FOR A PARTICULAR PURPOSE.
• vosan.co is not liable for indirect or consequential damages from use of the Platform. We do not guarantee uninterrupted access.
• We expressly exempt ourselves from any liability arising from the download, installation, or use of digital Content. You download and use all Content at your own risk. We do not guarantee compatibility with your specific hardware or software configuration.
• The Service may contain links to external websites that are not operated by VOSAN. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

14. Account Termination

We may suspend or terminate accounts for any reason without prior notice, including violations of these Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by the laws of England and Wales. Any dispute shall be under the exclusive jurisdiction of the courts in London, United Kingdom.

16. Changes to Terms

We may update these Terms. The updated date will reflect the change, and continued use implies acceptance.

17. Contact Us

Questions? Contact us at [email protected] or through our Get In Touch.

18. Sanctions & Restricted Jurisdictions

If you do not agree to these Terms, do not use the Platform.